Returns & Refunds Policy

Our returns and refunds policy lasts 30 days from the date of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return within 30 days:

• The item must be unused, in its original condition, and in the original packaging.

• Certain jewellery pieces are non-returnable and non refundable, including:

  • Commissions

  • Personalised items

  • Engraved jewellery

  • Custom-made or specially crafted pieces

Refunds

• Once we receive and inspect your return, we will notify you via email.

• If your return is approved, your refund will be processed within 7 days and credited back to your original payment method.

Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same or a different item, email us at info@colettehazelwoodjewellery.co.uk to arrange the return and discuss your exchange options.

Shipping Returns

• Customers are responsible for return shipping costs, which are non-refundable.

• If you received a faulty piece of jewellery, please contact us, and we will advise on shipping costs.

• For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. We cannot guarantee receipt of returned items.

Non-Collection & Redelivery

• If an ordered item is delivered to the purchaser but is not collected and is returned to us, the purchaser will be responsible for covering the re-shipping costs.

• If a refund is preferred instead, it will be issued minus the original shipping cost and refunded to the original payment method.

Need Help?

For any questions related to returns or refunds, please contact us at:
📧 info@colettehazelwoodjewellery.co.uk

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