Colette Hazelwood Contemporary Jewellery
FAQ
FREQUENTLY ASKED QUESTIONS
Most jewellery stock items from my web site SHOP will take 4-10 days to arrive in the UK. Internatonal deliveries will take longer, especially during the pandemic.
Full refunds are given if in the unlikely event you’re not happy with your new piece of contemporary jewellery. Just let me know by email within 7 days of receiving your parcel and return it in it’s original condition along with the original box to Colette Hazelwood, Studio 4, Manchester Craft & Design Centre, 17 Oak St. Manchester M4 5JD. UK. I will send the refund within 7 days of receiving the unwanted parcel.
Message Bangles and special commissions WILL NOT be entitled to a refund. If in the unlikely event you are not happy with your jewellery order, please email me and I will try my best to resolve the issue.
Yes, all EU and international orders are an additional £15 and will be applied automatically at checkout.
These are flat shipping fees, so order more than one item and the postage cost remains the same.
Delivery in the UK is free.
EU and international shipping cost is £15.
For UK deliveries, items up to £150 will be sent 2nd class Royal Mail Tracked post and orders over £150 will be sent by Special Delivery.
You don’t need a Paypal account to securely buy my work off this web site. The Paypal button will take you to Paypal and you can securely pay with any credit or debit card – no account needed.
You can also pay via BACS payment, please send any payment to Halifax account no. 00375121, sort code 110516 and use your name as a reference.
Another way to pay is over the phone with a credit or debit card. Simply phone me on and I can take the order, delivery address and payment over the phone
My Chapel en le Frith studio has my regular ranges on display where you can view and buy. Please email or phone me to make an appointment.
You can also view and by my work from Studio 4, Manchester Craft and Design Centre, 17 Oak St. Manchester M4 5JD, UK. Open 6 days a week from 10am – 5.30pm – we’re closed on Sundays.
I will be available to chat in this studio on the 1st Saturday of every month.
However, I can be contacted by email anytime.
Yes, I can reuse most old and unwanted rings, necklaces & earrings – anything really, as long as it’s silver, gold or platinum.
There’s plenty of examples of my work where I’ve done this for other customers – on my COMMISSIONS page
Yes, I can re use most old or unloved stones, especially diamonds. It’s a great way of recycling, and saving money. It’s also useful to re use your stones for sentimental value. I can re set most unloved stones but be aware that it comes at a risk of them breaking or cracking on removal, this rarely happens but it is worth noting anyway.
There’s plenty of examples of my work where I’ve done this for other customers – on my COMMISSIONS page
If the ring was purchased from my Colette Hazelwood Contemporary Jewellery SHOP it can be returned and exchanged for another size. If the ring was a special COMMISSION please email me and I will try my best to change it, but this isn’t guaranteed.
It is your responsibility to know the correct ring size when commissioning a bespoke ring, especially where the ring is meant to be a surprise, for example an engagement ring.
Go into any high street jewellers and get your finger measured for free. Alternatively, I can send you a free returnable ring sizer.
If you are stacking three or more rings together, or choosing a wide band ring, I usually recommend adding a half size to the ring size you order.
Here is a list of birthstone by month.
January – Garnet
February – Amethyst
March – Aquamarine or Sky Blue Topaz
April – White Topaz or Cz (in place of diamonds)
May – Emerald
June – Moonstone or Pearl
July – Ruby
August – Peridot
September – Sapphire
October – Opal or Tourmaline
November – Citrine
December – Turquoise, London Blue Topaz, Swiss Blue Topaz, Tanzanite
Yes, in fact it’s a speciality of mine. I can make unique and unusual wedding, engagement and commitment rings.
There’s lots of examples of my previous work on my commissions page.
I use a wide range of metals, including platinum, pure silver, sterling silver and gold (22ct, 18ct & 9ct – yellow, white & red/rose).
Yes, depending on the item, please email me a picture and details of the repair needed.
I’m trying my best to be eco-friendly in everything I do, but I am aware I have more work to do!
I aim to use 100% recycled sterling silver, and gold in all of my designs. My packaging is made from card and paper.
However, I have not always found it possible to source certain styles of wire or chain that some of my designs require in the eco-friendly option. If you have a query about a particular item, please get in touch.
I use ethically sourced gemstones, and also offer lab-made gems as an alternative to mining.
Of course the best way to be enviromentally friendly with your new jewellery is have someting made from an existing unwanted piece, or get all your scrap together and let me melt it down.
No. All of the gold and silver and platinum alloys are nickel free.
Yes, most items can be engraved. There will be cost for this, generally ranging from £20 – £40.
On each of my product pages, items that can be engraved have an option for you to tell me your message. The price you see once you've selected 'engraving' includes the cost of the engraving.
Generally the following applies:
To protect it and contribute to it’s longevity, we suggest that you store your jewellery separately and in its original packaging as metals and stones can scratch when they come into contact with each other.
Do not let your jewellery come into contact with household detergents; undiluted or strong solutions or other chemical products and take care when spraying perfume and hairspray.
The silver colour finish on our sterling silver jewellery is likely to tarnish eventually with time and wearing, this is not a manufacturing defect but a property of silver metal. To restore the original brilliance of the surface, we recommend you first use a silver polishing cloth. BUY A POLISHING CLOTH HERE
Stones.
Jewellery with set stones can be loosened through wear and impact. Check the security of any stone set jewellery by shaking the item close to your ear. If there is a slight rattle the stone(s) are no longer secure in their setting and should be checked before any potential loss. Please contact us if you require a setting to be examined.
Grease and grime within stone settings can be removed using an ultrasonic cleaner or warm water mixed with mild detergent solution; it is wise to put the items into a basket (or sieve) for easy location and removal. Avoid doing this with pearls of other porous stones.
Neighbouring pieces of jewellery of differing metal, eg. silver ring next to gold ring, will wear at different rates, so it is advised to keep pieces of the same metal together to avoid excessive wear on the softer items.
Oxidised silver pieces contain a ‘formed’ oxide to create the black appearance. Polishing this finish will remove the oxidation and return the piece to bright silver finish, but please be careful when cleaning oxidised silver pieces using a silver polishing cloth, and to remove any wear grease and grime use a detergent and a soft silver polishing cloth.
To preserve the shine of gold jewellery, use a gold polishing cloth here BUY A POLISHING CLOTH
There are two different types usually seen on silver jewellery: one is deliberately caused and is referred to as oxidation, created using a chemical that is applied to the surface. The resulting black colour is the end of a process called patination.
The other is a naturally occurring and the tarnish is likely to occur with time and wearing, this is not a manufacturing defect but a property of silver metal and can be removed using the cleaning methods detailed above.
Even the smallest of presents from Colette Hazelwood Contemporay Jewellery are beautifully presented in a gift box. Your gift is then sealed in a padded envelope. Royal Mail Special Delivery items may also be packaged in Royal Mail tamper proof silver bags.
All prices online include VAT in the UK, international tax charges may be applied at source.
If you encounter ANY problem whilst trying or order online at Colette Hazelwood Contemporary Jewellery, please email me in the first instance - initially so I can help you and secondly so I can fix and amend my site.