Privacy Policy

Who We Are

Our website address is https://www.colettehazelwoodjewellery.co.uk. This Privacy Policy outlines how we collect, use, and protect your personal data.

What Personal Data We Collect & Why

1. Comments

When visitors leave comments, we collect:

Data entered in the comment form
IP address and browser user agent (to help with spam detection)
An anonymized string (hash) created from your email address may be sent to Gravatar to check if you use their service. (See Gravatar’s Privacy Policy).

Once your comment is approved, your profile picture (if applicable) will be publicly visible next to your comment.

2. Media Uploads

If you upload images, avoid including embedded location data (EXIF GPS), as visitors can extract this data from your images.

3. Cookies

If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last one year.
We use cookies to track your browsing activity, including products viewed, basket contents, and login details (for registered users).

4. Embedded Content

Articles may contain embedded content (e.g., videos, images, articles) from other websites. These external websites may:

Collect your data
Use cookies
Track your interactions (if you are logged into their website)

5. Analytics

We may use website analytics tools to collect non-personal data about user behavior to improve our services.

Who We Share Your Data With

1. Payment Processing

We accept payments via PayPal. Your billing information and purchase details may be shared with PayPal to process transactions. (See PayPal’s Privacy Policy).

2. Spam Protection

Visitor comments may be checked through an automated spam detection service, such as Akismet.

How Long We Retain Your Data

Comments: Retained indefinitely for spam detection and moderation purposes.
Registered Users: Your account data is stored for as long as your account remains active. You can view, edit, or delete your personal information at any time (excluding username changes).
Order Information: Retained for six (6) years for tax and legal purposes.

Your Rights Over Your Data

If you have an account or have left comments, you can:

Request an exported file of the personal data we hold about you.
Request data deletion, except for information required for legal or security purposes.

For data requests, please contact us at info@colettehazelwoodjewellery.co.uk.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

E-Commerce (WooCommerce)

We collect and store data during the checkout process, including:

Products viewed: To provide browsing history and recommendations.
Location, IP address, and browser type: To estimate taxes and shipping.
Shipping details: To fulfill orders and calculate delivery costs.

When You Purchase From Us, We Collect:

Name, billing/shipping address, email, and phone number
Payment details (processed securely)
Account details (if created)

This data is used to:
✅ Process and deliver your order
✅ Respond to inquiries, refunds, and complaints
✅ Prevent fraud
✅ Comply with tax and legal obligations
✅ Improve our store’s functionality
✅ Send marketing emails (if opted in)

Security & Data Protection

We do not sell, rent, or share your personal data with third parties. If you believe your data has been mishandled, please contact Colette Hazelwood at info@colettehazelwoodjewellery.co.uk for resolution.

Need Assistance?

For privacy concerns or data requests, contact us at:
📧 info@colettehazelwoodjewellery.co.uk